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Patient experience

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Patient Experience

How to maintain patient confidentiality in a connected care ecosystem

We all understand the importance of confidentiality in the healthcare industry, but maintaining a working knowledge of current and projected security threats can be difficult when you’re pressed for time. How does your clinic fare in protecting the private details of your patients, staff and allied networks? When was the last time you updated your privacy policy and connected care ecosystems to meet the challenges and opportunities presented by today’s medical practices?

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Patient Experience

Are your medical staff reaching their potential? Use these tips to measure and improve their financial performance

Your medical team is integral to the success of your practice. Admin teams at the coalface and patient satisfaction really starts with them. Patient engagement should be part of their KPIs and how you define that sets the tone for patient loyalty. An empowered team is one of the key drivers of growth in your clinic, so how can you help them reach their potential – and grow your business at the same time?

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Patient Experience

Why retention is more important than recruitment for your medical practice success

It's a simple truth that no business can thrive without the people in it. Therefore, employee empowerment and retention should form a vital component of your business plan. You’ve likely seen it before: the hallmarks of high employee turnover in healthcare and beyond encompass high recruiting costs, less-than-ideal productivity and so much lost time. But what makes employees go and what compels them to stay?

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Practice Management

Inside healthcare industry development:      3 accelerants for strategic growth

Health industry growth in Australia has become a certainty. Treatment and practice advancements continue to bring the medical community closer to significant development. With change on the horizon healthcare leaders should be turning their attention to strategic organisation growth. 

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Practice Management

Scale your IT risk and governance strategy: 3 essentials for success

As a healthcare professional, you strive to provide your patients with quality, personalised care and empower them to engage in their own healthcare journey. However, the daily operational pressures and the unique needs of every patient means navigating patient care can be fraught with risk. 

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Practice Management

More referrals, more patients: Medical practice essentials for getting discovered online

Securing a steady stream of new and returning patients is a crucial part of championing ongoing growth for your clinic. As a society, we are increasingly turning to the internet to guide our decision making process, whether we’re choosing a doctor or shopping for a new computer. In fact, recent   research shows almost 80% of Australians search for health information online, including seeking out medical professionals.

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Patient Experience

Why your clinic needs a Chief Patient Experience Officer

‘Customer Experience’ was once considered a buzzword by many businesses. Some considered it to be a passing fad while others were unclear on how to apply the concept. However, it has quickly become one of most critical differentiators for companies today. No matter what the industry, the better the customer experience, the more customers the business will attract and retain.

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Clinic to Cloud

[Infographic] A prescription for change: How technology can reduce the rates of physician burnout

It’s a well-known fact that physicians work long hours. Combine that with the fast-paced, high stress environment, they often find themselves burning out at much higher rates than the average working professional. Here's a deeper dive into what this looks like and the steps the healthcare industry can take to reduce burnout and ultimately improve patient care in the long term.

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Data Ownership

How to efficiently use the ever-growing amount of digital data in healthcare

It's hard not to notice the ever increasing growth of healthcare related data in recent years. Despite the numerous advantages of EMRs–improved quality of care, patient involvement and satisfaction, anticipated time savings–EMRs often come with their own set of challenges.

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Opening a medical Practice?

Opening your own medical practice is a rewarding endeavour. As a new business owner, you'll need to establish efficient processes and smart finances. This practical guide aims to streamline your operations and simplify your finances, from day one.

Download the guide