Your medical team is integral to the success of your practice. Admin teams at the coalface and patient satisfaction really starts with them. Patient engagement should be part of their KPIs and how you define that sets the tone for patient loyalty. An empowered team is one of the key drivers of growth in your clinic, so how can you help them reach their potential – and grow your business at the same time?
It's a simple truth that no business can thrive without the people in it. Therefore, employee empowerment and retention should form a vital component of your business plan. You’ve likely seen it before: the hallmarks of high employee turnover in healthcare and beyond encompass high recruiting costs, less-than-ideal productivity and so much lost time. But what makes employees go and what compels them to stay?
Strong industry growth and a constantly changing digital landscape are two realities we face in healthcare. Everything from advancements in medical technologies to an ever-growing workforce and policy reform are on our horizon. Therefore, pioneering organisational growth in 2018 (and beyond) requires deep strategic planning for healthcare leaders.
As a healthcare professional, you strive to provide your patients with quality, personalised care and empower them to engage in their own healthcare journey. However, the daily operational pressures and the unique needs of every patient means navigating patient care can be fraught with risk.
We all understand the importance of confidentiality in the healthcare industry, but what proactive measures are necessary to protect it? The rising volumes of patient data and the nature of connected care ecosystems present unique opportunities and challenges. Today, medical practices must have a robust patient privacy and confidentiality policy in place to ensure the highest standards of security are met.
‘Customer Experience’ was once considered a buzzword by many businesses. Some considered it to be a passing fad while others were unclear on how to apply the concept. However, it has quickly become one of most critical differentiators for companies today. No matter what the industry, the better the customer experience, the more customers the business will attract and retain.
It’s a well-known fact that physicians work long hours. Combine that with the fast-paced, high stress environment, they often find themselves burning out at much higher rates than the average working professional. Here's a deeper dive into what this looks like and the steps the healthcare industry can take to reduce burnout and ultimately improve patient care in the long term.
It's hard not to notice the ever increasing growth of healthcare related data in recent years. Despite the numerous advantages of EMRs–improved quality of care, patient involvement and satisfaction, anticipated time savings–EMRs often come with their own set of challenges.
Opening your own medical practice is a rewarding endeavour. As a new business owner, you'll need to establish efficient processes and smart finances. This practical guide aims to streamline your operations and simplify your finances, from day one.