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Are your medical staff reaching their potential? Use these tips to measure and improve their financial performance

Your medical team is integral to the success of your practice. Admin teams at the coalface and patient satisfaction really starts with them. Patient engagement should be part of their KPIs and how you define that sets the tone for patient loyalty. An empowered team is one of the key drivers of growth in your clinic, so how can you help them reach their potential – and grow your business at the same time?

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Why retention is more important than recruitment for your medical practice success

It's a simple truth that no business can thrive without the people in it. Therefore, employee empowerment and retention should form a vital component of your business plan. You’ve likely seen it before: the hallmarks of high employee turnover in healthcare and beyond encompass high recruiting costs, less-than-ideal productivity and so much lost time. But what makes employees go and what compels them to stay?

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Staying ahead of the curve: 3 insights to accelerate organisational growth

Strong industry growth and a constantly changing digital landscape are two realities we face in healthcare. Everything from advancements in medical technologies to an ever-growing workforce and policy reform are on our horizon. Therefore, pioneering organisational growth in 2018 (and beyond) requires deep strategic planning for healthcare leaders.

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Scale your IT risk and governance strategy: 3 essentials for success

As a healthcare professional, you strive to provide your patients with quality, personalised care and empower them to engage in their own healthcare journey. However, the daily operational pressures and the unique needs of every patient means navigating patient care can be fraught with risk. 

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Champions of change: How to manage change in a multi-disciplinary clinic

2018 is ripe with opportunity for multidisciplinary clinics. The growing accessibility of data allows healthcare professionals to create more personalised and positive experiences for patients; however, the changing healthcare landscape also poses several challenges. For healthcare leaders, championing change management is crucial for staying ahead of the curve. We've explored the practical steps you can take in order to future-proof your organisation and pioneer steady growth for years to come.

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More referrals, more patients: Medical practice essentials for getting discovered online

Securing a steady stream of new and returning patients is a crucial part of championing ongoing growth for your clinic. As a society, we are increasingly turning to the internet to guide our decision making process, whether we’re choosing a doctor or shopping for a new computer. In fact, recent   research shows almost 80% of Australians search for health information online, including seeking out medical professionals.
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4 ways to maintain patient confidentiality in a connected care ecosystem

We all understand the importance of confidentiality in the healthcare industry, but what proactive measures are necessary to protect it? The rising volumes of patient data and the nature of connected care ecosystems present unique opportunities and challenges. Today, medical practices must have a robust patient privacy and confidentiality policy in place to ensure the highest standards of security are met.

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Why your clinic needs a Chief Patient Experience Officer

‘Customer Experience’ was once considered a buzzword by many businesses. Some considered it to be a passing fad while others were unclear on how to apply the concept. However, it has quickly become one of most critical differentiators for companies today. No matter what the industry, the better the customer experience, the more customers the business will attract and retain.

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[Infographic] A Prescription for Change: How Technology Can Reduce the Rates of Physician Burnout

It’s a well-known fact that physicians work long hours. Combine that with the fast-paced, high stress environment, they often find themselves burning out at much higher rates than the average working professional. Here's a deeper dive into what this looks like and the steps the healthcare industry can take to reduce burnout and ultimately improve patient care in the long term.

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How to efficiently use the ever-growing amount of digital data in healthcare

It's hard not to notice the ever increasing growth of healthcare related data in recent years. Despite the numerous advantages of EMRs–improved quality of care, patient involvement and satisfaction, anticipated time savings–EMRs often come with their own set of challenges.

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