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Forgot Password?

This guide will explain how to reset your password for Patient Portal if you have forgotten it.  

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This article is intended for patients of medical practices using the Clinic to Cloud Patient Portal.

Brief Overview

To access the Patient Portal you will need to have set a password, which happens when you are first invited to use it.  If you have forgotten your password, this article will show you how to use the Forgot Password? function.  


The Short Version 

  • Go to patientportal.clinictocloud.com.au and click Forgot Password?
  • Type in your email and click Next
    • This must be the email that you have registered with the practice. 
  • Once you receive the email, click the Reset Password link.  

  • Type in your new password and click Login.


  1. Go to patientportal.clinictocloud.com.au and click Forgot Password?.
    1. forgot password link
  2. Type in your email and click Next

    Note: This will need to be the email that you have registered at your practice to access your Patient Portal.  If you are unsure, please contact your practice. 

    2. enter email

  3. You will receive an email that has a Reset Password link.  Click the link.  
    3.  click email link
  4. Type in your new password and click Login.  
    Note:  Your password must be at least 8 characters long.  
    4. set password

Further Reading