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Customer Support 'Concierge' Agent

Now Hiring

Top reasons to join our team:

  • Be part of an Australian success story, changing the face of healthcare 
  • Thrive in an innovative, challenging and exciting environment
  • Unprecedented opportunity for career growth
  • Gain experience and recognition for success

About you:

  • You’re all about customer success!

  • You are a high-energy, self-motivated, focused individual with strong technical aptitude, natural communication skills and ideally from a medical or health industry background.

  • You will be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!

Why do we want you?

There are a lot of exciting SaaS companies out there, and from a candidate perspective it's hard to know who's having the most fun and the biggest trajectory right now!  

Clinic to Cloud can offer you a fantastic opportunity to be part of a leading SaaS product in an amazing team. Our product is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences.

Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient. The end user and how they experience their world and our application is key for all workflows and we use a multitude of technologies to support and delight our customers.

As the Customer Support 'Concierge' Agent, you will provide our clinicians, practitioners and their staff with technology support to enable them to fix issues which ultimately helps them better manage their patient relationships and business operations.

Learn More About the Clinic to Cloud Team

"The customer is at the very centre of what we do at Clinic to Cloud. We aim to hire great people and give them the freedom to be awesome."

Clare Thompson People and Culture

"It's an exciting time at Clinic to Cloud and our people are the key ingredient to our success".

Rafic Habib CEO



  • Provide Tier 1 Software application support via phone and handle escalations from our email/chat support team
  • Work with the product team to identify, log and track software bugs on the occasions that they arise, while simultaneously managing customer expectations
  • Demonstrate exceptional customer service skills, meet our customer requirements and exceed our customer expectations
  • Identify and communicate with the relevant team areas for improvement within the product
  • Liaise with internal & external support groups
  • Provide 'Incident Ownership' from point of logging to resolution
  • Contribute to the enhancement of the Customer Success Team by living and breathing the product 


  • A minimum of 2 years in an application support role or a 'Customer Facing' role, in a call centre or helpdesk environment
  • A passion for delivery of the very highest standard standards of customer service
  • Empathy for the customer and a solution-focused attitude
  • An enthusiasm for software and SaaS generally, including technical interest and aptitude
  • The ability to self-start, manage time and prioritise workloads
  • Exceptional telephone phone manner
  • Strong ability to learn quickly, especially new software and technologies
  • Proficient communication skills
  • Confidence when interacting with people on different levels
  • Experience in the Health Industry, specifically medical software (desirable, not essential).

Next Steps

If this sounds like the perfect opportunity for you, apply now! Please note that due to the high volume of applications received only short-listed candidates will be contacted.