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Customer Success Manager

Now Hiring

Top reasons to join our team:

  • Be part of an Australian success story, changing the face of healthcare 
  • Thrive in an innovative, challenging and exciting environment
  • Unprecedented opportunity for career growth
  • Gain experience and recognition for success

About you:

  • You’re all about customer success!

  • You are a high-energy, self-motivated, focused individual with strong technical aptitude, natural communication skills and ideally from a medical or health industry background.

  • You will be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!

Why do we want you?

There are a lot of exciting SaaS companies out there, and from a candidate perspective it's hard to know who's having the most fun and the biggest trajectory right now!  

Clinic to Cloud can offer you a fantastic opportunity to be part of a leading SaaS product in an amazing team. Our product is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences.

Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient. The end user and how they experience their world and our application is key for all workflows and we use a multitude of technologies to support and delight our customers.

As the Customer Success Manager, you will champion the value of our platform whilst onboarding and training clinicians, practitioners and their staff to better manage their patient relationships and business operations.  

Learn More About the Clinic to Cloud Team

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"The customer is at the very centre of what we do at Clinic to Cloud. We aim to hire great people and give them the freedom to be awesome."

Clare Thompson People and Culture

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"It's an exciting time at Clinic to Cloud and our people are the key ingredient to our success".

Rafic Habib CEO

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Responsibilities:

  • manage the new-customer handover from sales to customer success.
  • provide comprehensive user training and run detailed on-boarding and project management of the implementation, ensuring go-live is delivered on time and to spec.
  • delight our clients with our outstanding customer service at every interaction.
  • ensure customers are utilising the technology to its fullest potential and finding value at every turn.
  • troubleshoot customer issues, escalate where needed, and follow-up promptly.
  • be leading advocates for our products and services
  • educate and support our clients on best practices whilst inspiring them to think strategically about how we can support their business and patient needs.
  • Identify and deliver on opportunities to cross-sell and upsell additional products, modules and training.
  • keep track of the license utilisation of customers, including a quarterly audit.
  • maintain financial elements of the relationship (payment schedules, contracts, etc.).
  • maintain a positive communication style and leadership within the development organisation.

Preferred
Requirements:

  • You are passionate, innovative and seek to deliver a world-class customer experience
  • You have at least 2 years of customer-service experience - phone or face to face
  • You are a thoughtful, dynamic individual and active listener with the ability to present and influence efficiently at all levels
  • You have initiative and you take charge of your professional development to stay ahead of market trends
  • Passion for new technology and a dedication to continuous learning
  • Effective oral and written communication skills required

Next Steps

If this sounds like the perfect opportunity for you, apply now! Please note that due to the high volume of applications received only short-listed candidates will be contacted.

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