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Customer Success Associate

Now Hiring

Top reasons to join our team:

  • Be part of an Australian success story, changing the face of healthcare 
  • Thrive in an innovative, challenging and exciting environment
  • Unprecedented opportunity for career growth
  • Gain experience and recognition for success

About you:

  • You’re all about customer success!

  • You are a high-energy, self-motivated, focused individual with strong technical aptitude, natural communication skills and ideally from a medical or health industry background.

  • You will be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!

The Customer Success Team Mission

To place our technology indispensably at the centre of our customer’s world, ensuring value is derived from all corners of the platform; complimented by the delivery of positive, proactive and world-class customer service. Delighted customers at every touchpoint!

Why do we want you?

There are a lot of exciting SaaS companies out there, and from a candidate perspective it's hard to know who's having the most fun and the biggest trajectory right now!  

Clinic to Cloud can offer you a fantastic opportunity to be part of a leading SaaS product in an amazing team. Our product is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences.

Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient. The end user and how they experience their world and our application is key for all workflows and we use a multitude of technologies to support and delight our customers.

We love individuality and we are looking for fun-loving people people (not a typo!) with high energy, technological aptitude and self-motivation.  Your outstanding communication skills, enthusiasm and a love of fast-moving technology-focused environments plus your desire to be part of a team that is growing make you the perfect addition to our team.

Learn More About the Clinic to Cloud Team

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"The customer is at the very centre of what we do at Clinic to Cloud. We aim to hire great people and give them the freedom to be awesome."

Clare Thompson People and Culture

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"It's an exciting time at Clinic to Cloud and our people are the key ingredient to our success".

Rafic Habib CEO

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Responsibilities:

  • Identify common customer challenges to help build better solutions and processes
  • Build product knowledge and become an expert of our platform as well as an asset for the rest of the CS team
  • Handle communication to customers leveraging our different platforms
  • Support customer needs and manage day-to-day client requests. Liaise with various internal business units to meet those needs
  • Reconcile customer data between internal systems to ensure accuracy and reliability
  • Seek opportunities to optimize internal processes
  • Gather data for leadership reporting 
  • Work closely with Customer Success Managers to identify engagement opportunities
  • Support Customer Success Managers through customer onboarding and practice setup
  • Handle inbound Customer Success Enquiries

You...

What you Bring...

  • 0-1 year of experience in a client-facing role 
  • Self-motivated, proactive team player with a natural curiosity and passion for learning: you’re the one who identifies problems and brings solutions, you don’t wait for others to point them out
  • Ability to deal with high-pressure situations with poise, diplomacy and tact
  • Excellent listening and empathy skills: you identify with the customer and you’re always eager to solve problems
  • True team mentality committed to learning from and teaching others
  • Proficient in the use of typical office desktop packages, such as Word, Excel, PowerPoint
  • Strong quantitative, analytical, and problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional verbal, presentation, and written communication skills
  • Strong attention to detail

Next Steps

If this sounds like the perfect opportunity for you, apply now! Please note that due to the high volume of applications received only short-listed candidates will be contacted.

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Optimised Practice Operations
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Better Patient Experience
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Improved Financial Performance

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