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Customer Care Agent

Apply Now!

Why Clinic to Cloud

  • Be part of an Australian success story, changing the face of healthcare
  • Thrive in an innovative, challenging and exciting environment
  • Progressive, uncapped commission structures
  • Unprecedented opportunity for career growth
  • Gain experience and recognition for success

About you:

  • You're all about innovation and attention to detail.
  • You are a high-energy, self-motivated, focused individual with strong technical aptitude, natural communication skills and have a good understanding of the medical or healthcare industry
  • You're a fast learner and a self-starter who is motivated to get results, work diligently across all your duties and wants to work in a progressive, innovative technology company

The Customer Experience Team Mission

The mission of our Customer Experience Team is to support Clinic to Cloud's goal of making our cloud based software the best in the world. This goal will be met through tireless innovation whilst maintaining a strong focus on measured quality!

Why do we want you?

Clinic to Cloud can offer you a fantastic opportunity to be part of a cutting edge SaaS product in an amazing team. Our product is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences. And we are at the forefront of the healthcare technology transformation in Australia.

Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient. The end user and how they experience their world and our application is key for all workflows and we use a multitude of technologies to support and delight our customers.

Daily we aim to push boundaries and ask the question; "Why?" and "How can we make it SMARTER"?


You'll be working in a collaborative team, building and implementing solutions that deliver real value to our customers within healthcare. You'll be passionate about responsive and accessible design.

As the Customer Support Agent, you will provide our clinicians, practitioners and their staff with Level 1 technical support to enable them to fix issues which ultimately helps them better manage their patient relationships and business operations.

Learn More About the Clinic to Cloud Team

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“Being a great place to work is the difference between being a good company and a great company.”

 

Clare Thompson People and Culture

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"It's an exciting time at Clinic to Cloud and our people are the key ingredient to our success".

Rafic Habib CEO

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Key to the role:

About You…

We love individuality and we are looking for fun-loving people people (not a typo!) with high energy, technological aptitude and self-motivation.  Your outstanding communication skills, enthusiasm and a love of fast-moving technology-focused environments will tick our boxes. Plus, your desire to be part of a team that is growing.

You will have a minimum of 2+ years in a customer care role and a passion for IT and customer satisfaction. A healthy understanding of the medical or healthcare industry will be an advantage.

In this role, you will...

  • Provide Level 1 front line support via telephone, remote support, emails and live chat functionality
  • Educate our clients to become competent and innovative users of C2C in their business.
  • Work with the product team to identify, log and track software bugs on the occasions that they arise, while simultaneously managing customer expectations
  • Demonstrate exceptional customer service skills, meet our customer requirements and exceed our customer expectations
  • Identify and communicate with the relevant team areas for improvement within the product
  • Liaise with internal & external support groups
  • Provide 'Incident Ownership' from point of logging to resolution
  • Contribute to the enhancement of the Customer Success Team by living and breathing the product 
  • Diagnose, document and communicate complex product bugs and feature requests
  • Gain a deep understanding of a medical practice’s workflows and use this knowledge to improve the day to day lives of customers

You...

  • Naturally, love customer service and thrive on going above and beyond to meet customer needs.
  • Can demonstrate a proven, consistent record of superior customer service.
  • Are an excellent listener and proactively ensures understanding of issues and requests.
  • Can handle a busy and demanding working environment efficiently and effectively.
  • Takes guidance and instructions well from team-members
  • Contribute and drive constant improvement in a team environment
  • Self-manages learning and actively seeks out opportunities to learn more.
  • Have a minimum of 2 years in an application support role or a 'Customer Facing' role, in a call centre or helpdesk environment
  • Enthusiasm for software and SaaS generally, including technical interest and aptitude
  • The ability to self-start, manage time and prioritise workloads
  • Experience in the Health Industry, specifically medical software (desirable, not essential).

Benefits and Perks...

  • Progress and growth are our driving force.
  • Comprehensive, supportive, hands-on training.
  • A supportive, fun and dynamic team environment.
  • Opportunity for further development and career growth.
  • A culture built on fun, respect, integrity, high standards, commitment, hard work and transparency.

Next Steps

If this sounds like the perfect opportunity for you, please apply now Please note that due to the high volume of applications received only short-listed candidates will be contacted.

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